We currently dispatch orders twice per week.

• Orders placed Friday, Saturday, or Sunday will usually be dispatched on Monday.
• Orders placed Monday, Tuesday, Wednesday, or Thursday before lunchtime will usually be dispatched on Thursday/Friday.

Please note that dispatch times may vary slightly during busy periods.

All orders are shipped using a standard 48-hour courier service.

Typical delivery estimates are:

• Orders dispatched Monday usually arrive Wednesday or Thursday.
• Orders dispatched Thursday usually arrive Saturday or Monday.

Delivery times may occasionally vary depending on courier performance and location.

Shipping costs are shown during checkout.

Orders over £30 qualify for free shipping.

For full delivery pricing and terms, please see our Shipping Policy page.

No. We currently only ship within the United Kingdom.

Please note that some areas, including selected Scottish Highlands and remote postcode regions, are excluded from our standard shipping coverage.

Please refer to our Shipping Policy page for full details.

Once your order has been dispatched, you will receive dispatch confirmation and any available tracking information.

If you need additional help tracking your shipment, please contact customer support with your order details.

We operate on scheduled dispatch days rather than same-day dispatch.

Please check our dispatch schedule:

• Orders placed Friday to Sunday are usually dispatched Monday.
• Orders placed Monday to Thursday before lunchtime are usually dispatched Thursday afternoon.

For full information, please see our Shipping Policy page.

Please contact us with the following information:

• Order number
• Date the order was placed
• Full name
• Email address or telephone number

Once we receive your details, we will investigate and respond as soon as possible.

Please contact us with:

• Your order number
• Your full name
• Your delivery address
• Any additional delivery information

We will investigate with the courier.

In some cases, parcels may:

• Be left in a safe place
• Be left with a neighbour
• Be returned to the courier depot

Once we receive updated information from the courier, we will get back to you as soon as possible.

Please contact us with:

• Your order number
• Your full name
• Details of the missing item(s)
• Whether the packaging arrived damaged

We will investigate the issue and, where appropriate, arrange replacement items if stock is available.

Yes — as long as you contact us before your order has been dispatched.

Please email us with:

• Your order number
• Your full name
• Details of the requested change or cancellation

We will do our best to assist.

Please contact us as soon as possible.

The safest and most reliable solution is usually for us to:

1. Cancel the order
2. Restock the item
3. Ask you to place the order again using the correct address

This helps avoid shipping errors or courier delays.

We accept:

• Most major credit and debit cards
• Apple Pay
• Android Pay
• PayPal

Please note that we do not currently accept American Express.

Yes.

We use Shopify Payments, one of the world’s leading and most secure online payment platforms.

Your payment information is processed securely during checkout.

Payments may be declined for several reasons, including:

• Incorrect card details
• Insufficient funds
• Security checks from your bank
• Multiple failed payment attempts
• VPN or proxy usage triggering fraud protection
• Expired cards
• Billing address mismatches

Please double-check your details and try again.

If the issue continues, we recommend contacting your bank or trying an alternative payment method.

No.

We currently only accept full payment upfront at the time of purchase.

Please refer to our Returns Policy page for full details.

If you have questions regarding a return, please contact customer support with your order details.

Please contact us with:

• Your order number
• Photos showing the issue
• A brief description of the problem

We will review the issue and respond with the next steps as part of our returns process.

Once a refund has been processed, funds may appear back in your account in as little as 48 hours.

However, depending on your banking provider, refunds can sometimes take between 4–10 working days.

If a product is marked as “Out of Stock” on the website, it will usually not be restocked.

In rare cases, stock may return, but customers should generally assume out-of-stock items are unavailable permanently.

Unfortunately, we are unable to provide additional product photos.

Opening and handling products purely for photography can affect product condition and packaging.

However, some products may include videos on the product page.

Please scroll to the bottom of the product listing to check whether a product video is available.

Please first check the product page on our website, as many products include instructions or guidance there.

For more complex products, instructions are often included inside the box.

If you still require assistance, please contact us with your order details and we will do our best to help locate instructions or support information.

Yes.

Customers subscribed to our active email list receive a 10% discount code.

Please subscribe to our mailing list to receive promotional offers and updates.

Yes, in some cases.

If you would like gift wrapping, please contact:

admin@manthings.uk

Before your order is dispatched.

Please include:

• Your order number
• Your full name
• Delivery address

We will confirm whether gift wrapping can be arranged for your order.

You can contact us through our contact page! We will be happy to assist you.